faqs
- Are Ribbies Clippies Products made from non toxic materials?
- Can I return my goods if I'm not happy with them?
- Are your products always in stock?
- What postal service do you use?
- How much does postage cost?
- Do you deliver abroad?
- Can I request a faster postal service such as a courier?
- What form of payment do you accept?
- Do you accept cheques?
- Why is the bottom prong of the hair clip not fully covered in ribbon?
- What are your terms and conditions?
Are Ribbies Clippies Products made from non toxic materials? TOP
Yes. Ribbies Clippies are made from 100% non-toxic materials and are free of rhinestones, bows and other appliqués that could be choking hazards.
Ribbies Inc products sold by Little Pip's are not toys. Little Pip's is not responsible for injury caused by Ribbies products. Please use reasonable care, caution and supervision to ensure your child's safety.
Can I return my goods if I'm not happy with them? TOP
Yes. Little Pip's will accept returns or exchanges for damaged items only and will refund the entire amount of the purchase, including shipping, if postmarked within 5 days of receipt of shipment. A copy of the invoice that accompanied the order must be included with returns or exchanges. Please allow 14 days to credit your credit card or to receive any exchanged items. Please return any damaged items to:
Studio 3
89 Erpingham Road
London
SW15 1BJ
Are your products always in stock? TOP
We endeavour to keep all of our items in stock. If any more popular items are currently out of stock this will be clearly marked next to that item on the website.
What postal service do you use? TOP
All of our products will be posted first class via Royal Mail, unless otherwise specified. Please allow 3-5 working days for delivery. Little Pip's will not be held responsible for any delays in delivery caused by industrial action by the postal service. It is the customers responsibility to ensure that the postal address that you give us is correct and accurate.
How much does postage cost? TOP
First Class Royal Mail delivery within the UK is £1.99 per order. If the customer spends over £20 then postage and packaging is free.
Do you deliver abroad? TOP
Yes. For orders abroad please contact us via our website before placing your order as postage will depend on the country of delivery.
Can I request a faster postal service such as a courier? TOP
Yes. For faster delivery options please contact us via our contact form before you place your order.
What form of payment do you accept? TOP
Little Pip's uses PayPal to process credit and debit cards. All major credit and debit cards are accepted.
Do you accept cheques? TOP
Yes. Please contact us through our website if you would like to make an order and pay by cheque.
Why is the bottom prong of the hair clip not fully covered in ribbon? TOP
After designing several prototypes Ribbies discovered that the clips secure much better to the hair this way. They also had requests from several mums to make it this way because they use the prong to part the hair before putting the clip in.
What are your terms and conditions? TOP
By purchasing a product from www.little-pips.com ("the website"), you agree to be bound by our terms and conditions which are published "here" on our website.